Return and Refund Policy

This policy establishes how to request a return or refund for access to educational modules offered on the AcademiaEnergetică platform. The policy is formulated in an informative manner, without motivational terms or commercial promises.

1. Type of products offered

AcademiaEnergetică offers exclusively digital materials, distributed electronically. These are not physical products and do not involve courier delivery or transportation.

2. Content access

Once payment is confirmed, the user receives digital access to the ordered materials. Access is individual and does not involve sending files via email or other external channels.

3. Refund eligibility

Refunds can only be requested if access was not provided due to documented technical reasons. Requests must be submitted within a reasonable time from payment.

4. Refund exclusion

If access has been fully granted and the content has been viewed or downloaded, refunds are no longer applicable. Access to digital materials is considered consumed once the user has opened the file or dedicated page.

5. Request procedure

Requests are submitted via email to the platform's official address, mentioning payment details and the reason for the request. The response is sent within a reasonable time, in administrative format.

6. Refund processing

If the request is approved, the refund is made through the same payment channel used initially. No additional processing fees are charged. Processing time depends on the banking system used.

7. Order cancellation

Cancellation can be requested before actual access to the material. After access, the order is considered completed and delivered.

8. Contact for clarifications

For any questions related to the return policy, users can send a message using the contact form on the site. No account registration is required to submit the request.

Contact Information

AcademiaEnergetică
Address: Strada Matei Millo 5, Bucharest 010144, Romania
Email: contact@academiaenergetica.com
Phone: +40748883205